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Lisa from Windows LiveJune 08 Thanks for the memoriesThe June issue of the monthly Windows Live Newsletter is the last one I will manage as Editor. My role at Windows Live has changed (focusing more on global Hotmail users), and management of the newsletter has transitioned to a new team. Moving forward, if you have questions about Hotmail, please visit the Hotmail Online Solutions Center. Sign in with your Hotmail address to post questions to the community. You’ll be amazed at how quickly your questions will be addressed. Or search for your topic on the site, and chances are there’s already a discussion regarding the issue you’re facing. Thanks again for all your comments and feedback along the way. I did read every single e-mail and responded to as many as I could—nearly 1,000 of them over the course of the year. I will leave my Windows Live blog live online, as I still point customers and friends to some of the entries, especially the email scams entry, but I will no longer be able to active on the blog, or reply to emails. The Windows Live team is looking at new ways to communicate and share important information with you, so expect to see improvements to the newsletter in the coming months. Thanks, and take care! -Lisa Windows Live Newsletter Editor April 07 Show someone how much you care with a free video messageI recently discovered Windows Live Video Messages, and I’m hooked! It’s such a great way to send a really personal message, especially for Birthdays or Thank-yous! Like many of you, I stopped snail mailing actual cards long ago, when online greeting cards became acceptable within my circle of friends & family, but it’s tough to find cards that say exactly what you want to say. Video messages are perfect – For a thank-you video, you can put on or hold up the gift you received. In a birthday video, you can sing Happy Birthday, bake a cake and blow out the candles, or use your imagination to create the perfect video. Here’s one I created with my daughter to send to our friend Jay, for his birthday. If you already have a webcam, you can send one for free today in just minutes! (If you don’t have a webcam, check out our special offer this month on Amazon.com.)
4 steps to send a free video message Step 1 – Goto the Video Messages site.
Step 2 – Click “Create new video message”
Step 3 – Record your video - Click the big red button to start & stop the recording.
Step 4 – Send it! - Select the address you want to send it to from the list of your contacts, or type in a new address - Below is a screenshot of how the email looks with your video in it. Your friends and family will love receiving such a personal message from you.
-Lisa Editor, Windows Live Newsletter
Clubhouse Tags: Hotmail, Video Messages March 13 What I like about the new Hotmail featuresThanks to everyone who provided feedback per my request in last month’s Windows Live Newsletter. I forwarded your comments to the Hotmail product team for them to consider as they plan future updates to the product. I know some of the changes have really impacted folks, particularly those with smaller monitor screens, and I was really sorry to hear about that. This month, I wanted to share with you my thoughts on three of the new features, how I personally use them, and why I’ve found them to be useful. I hope my experiences with them can help you see them in a new light.
I can help protect my privacy by controlling who sees what in my profile. I have a few different Hotmail email addresses, including my Windows Live Newsletter address. I can manage my permissions so that I directly control who I want to see my information from each account. This is a screenshot from my account, of the level of permissions detail. You can set it by network, any of your own categories you’ve set, or even by specific individuals. If you are a very private person, hide everything. If you’re outgoing, share everything! Or find your comfort level somewhere in between. You can control your permissions to your own account by going to http://profile.live.com/permissions. (you’ll need to log into your account)
Quick Add helps me send more interesting emails to my friends. A lot of you had feedback on this feature in particular, as well as the side ad in the inbox. Quite honestly, I’m not a fan of that side ad either. What I do know is that it enables Hotmail to continue to be a free service. Several of you asked if there’s any way to make it go away. If you want to use Hotmail for free, unfortunately, the answer is no. There is a paid version of Hotmail, called Hotmail Plus, that suppresses all the ads, but moving the ad is really not an attempt to get you to sign up for Hotmail Plus. It’s really just Hotmail adjusting to the current economic conditions and providing an ad placement that advertisers will still want to buy. I’m glad that Quick Add “hides” the ad for me while I’m composing an email. And as I started using the feature, I’m finding that it helps me send more interesting emails to my friends in just a few clicks. Here’s a recent example of an email I sent to my best friend Becky on her Birthday. We had planned to goto the movies to celebrate, and we just needed to finalize the movie time. To do so, I just clicked Movie times within Quick Add, and then the name of the movie we planned to see, and in just 2 clicks I had the complete list of times at the local theaters. Then, I wanted to add a fun “Happy Birthday” video, so I clicked Back, then Videos, and typed in Happy Birthday. I previewed the videos right in the sidebar, chose the one I wanted, and I was done. Becky loved the email, and replied to my mail with an adorable “I’m glad you’re my friend” image that she found using Quick Add.
The What’s new feed helps me stay up to date on my friends on my own schedule. Those of you who receive my responses to your emails late at night or early in the morning know that I work extended hours. J It’s not always possible for me to call my friends to stay up on their lives. Now the “What’s new” feed puts my friends’ info where it’s convenient for me to read it – within Hotmail! I love that after I send an email, it’s no longer just a blank page confirming my email was sent, but now it also has information about the person(s) I sent the mail to, allowing me to easily stay up to date on what’s new with them. Via the “What’s new” below, I learned that two people I know just connected with each other. I had recommended Trenton to work on a project with Murat, and it looks like they’re moving forward on that. And since I use Windows Live Messenger all day long, I can also see the “What’s new” at bottom of Messenger so I can occasionally take a quick break from my newsletter duties and read What’s new with my friends. Thanks again for using Hotmail. You can learn more about Hotmail and all its features here. If you have Feedback about Hotmail, log in to your Hotmail account, and click the arrow to the right of the "?" in the blue circle in the upper right corner of Hotmail. Click Feedback and provide your feedback directly to the product team there. -Lisa Windows Live Newsletter Editor February 21 Beware of tax-time e-mail scamsBeware of tax-time e-mail scams The IRS has officially stated they never offer refunds through e-mail or send out unsolicited email to taxpayers. Any communication the IRS initiates will be via U.S. Mail, and every notice includes a telephone number the recipient can call for more information. Therefore, any email that appears to be from the IRS that is requesting detailed personal information, including your PIN numbers, passwords or similar access information for credit cards, banks or other financial accounts is a scam e-mail. If you receive such an email: · Do not open any attachments to questionable e-mails, which may contain malicious code that will infect your computer. · Do not reply with your information, or even to tell off the sender. · Report the email to the IRS.
[January 2008]
<the below screenshot is of a scam web site that is designed to look like it is from the IRS> February 06 Tell me what you want to see in the monthly Windows Live Newsletter!
Please post your comments below and help me improve the newsletter for you! To address two potential FAQs: 1. To get personal technical support for Hotmail, goto http://windowslivehelp.com/Default.aspx 2. To unsubscribe from the newsletter, simply reply to it with "unsubscribe" in the subject line.
<added Feb 21, 2009> Dear Hotmail customers - I am reading your comments, and I have notified my management about the strong feedback you're providing about the latest changes in Hotmail. -Lisa <Added April 5, 2009> I just read all the additional comments made in the last month. Thank you for those who actually had comments about the newsletter, as I had originally asked. I'm sorry the rest of you are having trouble with Hotmail, or there are features about it that you don't like. To find solutions to your questions, please goto: http://windowslivehelp.com/Default.aspx. Or, if you just wish to submit feedback to the builders of Hotmail itself (that's NOT me), just login to your account, then click the arrow next to the "?" in the upper right corner of your account. Click Feedback, and provide your feedback there. Please remember, that we're all real people who work on this product and read your feedback. Personal attacks are not necessary, no matter how frustrated you are. Windows Live Newsletter Editor Thanks for visiting!
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