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Lisa from Windows Live

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I'm a Senior Marketing Manager on the Windows Live Marketing team.

Lisa from Windows Live

June 08

Thanks for the memories

The June issue of the monthly Windows Live Newsletter is the last one I will manage as Editor. My role at Windows Live has changed (focusing more on global Hotmail users), and management of the newsletter has transitioned to a new team.

Moving forward, if you have questions about Hotmail, please visit the Hotmail Online Solutions Center.  Sign in with your Hotmail address to post questions to the community. You’ll be amazed at how quickly your questions will be addressed. Or search for your topic on the site, and chances are there’s already a discussion regarding the issue you’re facing.

Thanks again for all your comments and feedback along the way. I did read every single e-mail and responded to as many as I could—nearly 1,000 of them over the course of the year. I will leave my Windows Live blog live online, as I still point customers and friends to some of the entries, especially the email scams entry, but I will no longer be able to active on the blog, or reply to emails.

The Windows Live team is looking at new ways to communicate and share important information with you, so expect to see improvements to the newsletter in the coming months.

Thanks, and take care!

-Lisa

Windows Live Newsletter Editor

April 07

Show someone how much you care with a free video message

I recently discovered Windows Live Video Messages, and I’m hooked! It’s such a great way to send a really personal message, especially for Birthdays or Thank-yous!  Like many of you, I stopped snail mailing actual cards long ago, when online greeting cards became acceptable within my circle of friends & family, but it’s tough to find cards that say exactly what you want to say.  Video messages are perfect – For a thank-you video, you can put on or hold up the gift you received. In a birthday video, you can sing Happy Birthday, bake a cake and blow out the candles, or use your imagination to create the perfect video.

Here’s one I created with my daughter to send to our friend Jay, for his birthday.

 

If you already have a webcam, you can send one for free today in just minutes!  (If you don’t have a webcam, check out our special offer this month on Amazon.com.)

 

4 steps to send a free video message 

Step 1 – Goto the Video Messages site.

 

Step 2 – Click “Create new video message”

image

 

Step 3 – Record your video

- Click the big red button to start & stop the recording.

 

image

 

Step 4 – Send it!

- Select the address you want to send it to from the list of your contacts, or type in a new address

- Below is a screenshot of how the email looks with your video in it. Your friends and family will love receiving such a personal message from you.

image

 

 

-Lisa

Editor, Windows Live Newsletter

Clubhouse Tags: Hotmail, Video Messages

March 13

What I like about the new Hotmail features

Thanks to everyone who provided feedback per my request in last month’s Windows Live Newsletter. I forwarded your comments to the Hotmail product team for them to consider as they plan future updates to the product. I know some of the changes have really impacted folks, particularly those with smaller monitor screens, and I was really sorry to hear about that.

This month, I wanted to share with you my thoughts on three of the new features, how I personally use them, and why I’ve found them to be useful. I hope my experiences with them can help you see them in a new light.

I can help protect my privacy by controlling who sees what in my profile.

I have a few different Hotmail email addresses, including my Windows Live Newsletter address. I can manage my permissions so that I directly control who I want to see my information from each account.

This is a screenshot from my account, of the level of permissions detail. You can set it by network, any of your own categories you’ve set, or even by specific individuals.

clip_image002

If you are a very private person, hide everything. If you’re outgoing, share everything! Or find your comfort level somewhere in between. You can control your permissions to your own account by going to http://profile.live.com/permissions. (you’ll need to log into your account)

 

Quick Add helps me send more interesting emails to my friends.

A lot of you had feedback on this feature in particular, as well as the side ad in the inbox. Quite honestly, I’m not a fan of that side ad either. What I do know is that it enables Hotmail to continue to be a free service. Several of you asked if there’s any way to make it go away. If you want to use Hotmail for free, unfortunately, the answer is no. There is a paid version of Hotmail, called Hotmail Plus, that suppresses all the ads, but moving the ad is really not an attempt to get you to sign up for Hotmail Plus. It’s really just Hotmail adjusting to the current economic conditions and providing an ad placement that advertisers will still want to buy.

I’m glad that Quick Add “hides” the ad for me while I’m composing an email. And as I started using the feature, I’m finding that it helps me send more interesting emails to my friends in just a few clicks.

Here’s a recent example of an email I sent to my best friend Becky on her Birthday. We had planned to goto the movies to celebrate, and we just needed to finalize the movie time. To do so, I just clicked Movie times within Quick Add, and then the name of the movie we planned to see, and in just 2 clicks I had the complete list of times at the local theaters.

Then, I wanted to add a fun “Happy Birthday” video, so I clicked Back, then Videos, and typed in Happy Birthday. I previewed the videos right in the sidebar, chose the one I wanted, and I was done.

Becky loved the email, and replied to my mail with an adorable “I’m glad you’re my friend” image that she found using Quick Add.

clip_image004

 

The What’s new feed helps me stay up to date on my friends on my own schedule.

Those of you who receive my responses to your emails late at night or early in the morning know that I work extended hours. J It’s not always possible for me to call my friends to stay up on their lives. Now the “What’s new” feed puts my friends’ info where it’s convenient for me to read it – within Hotmail! I love that after I send an email, it’s no longer just a blank page confirming my email was sent, but now it also has information about the person(s) I sent the mail to, allowing me to easily stay up to date on what’s new with them.

Via the “What’s new” below, I learned that two people I know just connected with each other. I had recommended Trenton to work on a project with Murat, and it looks like they’re moving forward on that.

clip_image006

And since I use Windows Live Messenger all day long, I can also see the “What’s new” at bottom of Messenger so I can occasionally take a quick break from my newsletter duties and read What’s new with my friends.

Thanks again for using Hotmail. You can learn more about Hotmail and all its features here.

If you have Feedback about Hotmail, log in to your Hotmail account, and click the arrow to the right of the "?" in the blue circle in the upper right corner of Hotmail. Click Feedback and provide your feedback directly to the product team there.

-Lisa

Windows Live Newsletter Editor


February 21

Beware of tax-time e-mail scams

Beware of tax-time e-mail scams

The IRS has officially stated they never offer refunds through e-mail or send out unsolicited email to taxpayers.  Any communication the IRS initiates will be via U.S. Mail, and every notice includes a telephone number the recipient can call for more information.

Therefore, any email that appears to be from the IRS that is requesting detailed personal information, including your PIN numbers, passwords or similar access information for credit cards, banks or other financial accounts is a scam e-mail.

If you receive such an email:

·        Do not open any attachments to questionable e-mails, which may contain malicious code that will infect your computer.

·        Do not reply with your information, or even to tell off the sender.

·        Report the email to the IRS.


E-mail Examples:  

[January 2008]

After the last annual calculations of your fiscal activity we have determined that you are eligible to receive a Stimulus Payment.

Please submit the Stimulus Payment Online Form in order to process it.

A Stimulus Payment can be delayed for a variety of reasons.
For example submitting invalid records or applying after the deadline.

To submit your Stimulus Payment form, please download the document attached to your email.

Note: If filing or preparation fees were deducted from your 2007 Refund or you received a refund anticipation loan, you will be receiving a check instead of a direct deposit.

Regards,
Internal Revenue Service
stimulus.payment@irs.gov
 



[August 2007]

From: "Internal Revenue Service"
Subject: IRS Notification - Fiscal Activity
Date: Sun, 26 Aug 2007 23:57:35 +0300

After the last annual calculations of your fiscal activity we have determined that you are eligible to receive a tax refund of $268.32.

Please submit the tax refund request and allow us 6-9 days in order to process it.

A refund can be delayed for a variety of reasons. For example submitting invalid records or applying after the deadline.

To access the form for your tax refund, please click here

Regards,
Internal Revenue Service
© Copyright 2007, Internal Revenue Service U.S.A. All rights reserved.

<the below screenshot is of a scam web site that is designed to look like it is from the IRS>

February 06

Tell me what you want to see in the monthly Windows Live Newsletter!

We work hard to make the monthly Windows Live Newsletter be useful and engaging so readers like you want to read it every month and always learn something from it. To help make sure it continues to be relevant to YOU, please look at the list below and let me know what you’d like to see more or less of in the newsletter. Or suggest your own topics! Keep it clean please! J

  • Hotmail related announcements, and information on new features & functionality
  • Messenger related announcements, and information on new features & functionality
  • Announcements, and information about other Windows Live services (SkyDrive, Calendar, Groups, etc)
  • Tips to prevent spam, recognize email scams, etc.
  • Information about other Microsoft products like: Xbox, MSN, Live Search, Internet Explorer, and Windows
  • Articles from the creator of a new Windows Live product about why they created it, and their favorite functionality from it.
  • Which sections, or content do you like, or not like? 
  • Do you like the “Community Spotlight” section? What topics would you like to see highlighted in there?
  • Other ideas?

Please post your comments below and help me improve the newsletter for you!

To address two potential FAQs:

1. To get personal technical support for Hotmail, goto http://windowslivehelp.com/Default.aspx 

2. To unsubscribe from the newsletter, simply reply to it with "unsubscribe" in the subject line.

 

<added Feb 21, 2009>

Dear Hotmail customers - I am reading your comments, and I have notified my management about the strong feedback you're providing about the latest changes in Hotmail.

-Lisa

<Added April 5, 2009>

I just read all the additional comments made in the last month. Thank you for those who actually had comments about the newsletter, as I had originally asked. I'm sorry the rest of you are having trouble with Hotmail, or there are features about it that you don't like. To find solutions to your questions, please goto: http://windowslivehelp.com/Default.aspx.

Or, if you just wish to submit feedback to the builders of Hotmail itself (that's NOT me), just login to your account, then click the arrow next to the "?" in the upper right corner of your account. Click Feedback, and provide your feedback there. Please remember, that we're all real people who work on this product and read your feedback. Personal attacks are not necessary, no matter how frustrated you are.

Windows Live Newsletter Editor



 
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Mikewrote:
Keep up the great work!  Open-mouthed
Mar. 15
senza nomewrote:
Labbra rosse
Mar. 13
tudo de bom para você beijos amigos online
Mar. 3
Preset 21wrote:
Hey there Lisa,
I hope all is good and going well for you. I want to say hello and share this great pin up with you.
Be well, oh and...could you tell your friends at MSN that this new spaces design is really a pain.
~Preset~
 
Dec. 5
SunStarRainbowLight bulbRed roseI'VE BEEN AWAY FROM SPACES FOR A WHILE,  LISA YOUR SPACE BLEW ME AWAY!  THE FORMAT, PHOTOS, BLOGS, ETC. ARE TERRIFIC. YOUR DISPLAY PICTURE IS GORGEOUS!  i DON'T HAVE TOO MANY FRIENDS YET, BUT I'D LIKE TO INVITE YOU TO BE MINE.  MY SPACE IS NAKED COMPARED TO YOURS AND SOME MODULES I CALL "UNDER CONSTRUCTION".  I CAN  ONLY DO SO MUCH IN ONE DAY, BUT YOUR SPACE IS A WORK OF ART AND INSPIRATION.  THANK YOU!
Oct. 24
Photo 1 of 10
Answers to questions I've received from multiple people.